Shipping policy
Thank you for shopping at www.zkress.store. We are committed to providing you with a smooth and reliable shipping experience.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be extended during holidays or periods of high demand.
Shipping Time
Estimated delivery times:
- Malaysia: 3–10 business days
- International orders: 7–20 business days
Please note that shipping times are estimates and may vary depending on customs clearance, local courier services, and unforeseen circumstances.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email whenever available.
Shipping Fees
Shipping costs are calculated at checkout and may vary depending on your location and selected shipping method.
Customs and Duties
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Delays
We are not responsible for delays caused by:
- Customs inspections
- Weather conditions
- Carrier disruptions
- Incorrect shipping information provided by customers
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at:
Email: chongzq0428@gmail.com
We will do our best to assist you and work with the shipping carrier to resolve the issue.